Includes bibliographical references and index. Essentials of contemporary management / Gareth R. Donnelley Library of Congress Cataloging-in-Publication Data Jones, Gareth R. McCormick Designer: Cara Hawthorne, cara david DESIGN Senior photo research coordinator: Lori Kramer Photo researcher: Teri Stratford Media project manager: Jennifer Lohn Typeface: 10.25/12 Baskerville Compositor: Laserwords Private Limited Printer: R. Zwettler Executive marketing manager: Anke Braun Weekes Vice president of editing, design, and production: Sesha Bolisetty Senior project manager: Bruce Gin Lead production supervisor: Michael R.
Pekelder Editorial assistant: Andrea Heirendt Vice president and director of marketing: Robin J. 1 2 3 4 5 6 7 8 9 0 DOW/DOW 1 0 9 8 7 6 5 4 3 2 1 0 ISBN 978-0-07-813722-8 MHID 0-07-813722-5 Vice president and editor-in-chief: Brent Gordon Publisher: Paul Ducham Executive editor: Michael Ablassmeir Director of development: Ann Torbert Development editor: Kelly I. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. P ART S IX Controlling Essential Activities and ProcessesĬhapter Thirteen Communication and Information Technology ManagementĬhapter Fourteen Operations Management: Managing Vital Operations and ProcessesĮSSENTIALS OF CONTEMPORARY MANAGEMENT Published by McGraw-Hill/Irwin, a business unit of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY, 10020. P ART F IVE Leading Individuals and GroupsĬhapter Twelve Building and Managing Human Resources P ART T HREE Planning, Decision Making, and Competitive AdvantageĬhapter Five Decision Making, Learning, Creativity, and EntrepreneurshipĬhapter Six Planning, Strategy, and Competitive AdvantageĬhapter Seven Designing Organizational StructureĬhapter Eight Control, Change, and Entrepreneurship Appendix A: History of Management ThoughtĬhapter Two Values, Attitudes, Emotions, and Culture: The Manager as a PersonĬhapter Three Managing Ethics and DiversityĬhapter Four Managing in the Global Environment
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